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IT Service Desk Specialist - Seasonal

Job Description

IT Service Desk Specialist - Seasonal

Copper River Seafoods, Inc.

 

POSITION PURPOSE

The IT Service Desk Specialist is responsible for providing full-spectrum customer support and troubleshooting for a variety of IT user support requirements in an enterprise network environment.

 

KEY RESPONSIBILITIES

 

General IT Service Desk Functions:

  • Receive customer support requests via e-mail, phone, or in person and enter requirements into the service desk trouble ticket system.

  • Responds in a timely and professional manner to investigate customer support requests and to resolve customer issues and inquiries.

  • Maintain accurate records of all actions performed to resolve issues using the company service desk trouble ticket system. Elevates tickets to a higher tier as required and ensures that Tier 2/3 support personnel are aware of issues when necessary.

  • Assist in property accountability procedures and inventories.

 

Computer Installation, Troubleshooting and Repair:

  • Conducts research to resolve problems.
  • Troubleshoots and corrects hardware issues.
  • Conducts backups and restorations of user accounts as required.
  • Installs operating systems, patches, updates, and software.
  • Configures basic TCP/IP settings. Diagnoses and resolves basic connectivity issues.
  • Adds and removes computers from the corporate domain.

 

Printer and Copier Support:

  • • Installs and maintains local and network printers.

  • Troubleshoots printer issues.

  • Troubleshoots and repairs scanner, label-makers, and scale connectivity issues.

 

Smart Phone Support:

  • Troubleshoots and repairs common smart phone issues.
  • Assists users with smart phone configuration and synchronization.
  • Assists users with smart phone application issues.

 

End User Software Support and Maintenance:

  • Assists users with inquiries concerning the use and functionality of office software.

  • Installs and patches user software as necessary.

  • Configure Outlook exchange for users.

  • Assist users with terminal server logon.

 

User Account Management:

  • Resets user passwords in an active directory domain environment.

  • Builds user accounts under the supervision of the Data Systems Administrator/Developer.

 

Cable Support:

  • Constructs CAT-5/6 patch cables for customer support.

  • Assists with the installation and management of cable distribution systems.

 

*Additional general technical and administrative duties as required.

 

 SKILLS/ATTRIBUTES:

 

Required:

  • A people-oriented positive attitude is required. Ability to work with people of all backgrounds and cultures is mandatory. Ability to work in a dynamic team environment is required.

  • Driver’s license with a clean driving record.

  • Must have reliable transportation.

  • Must be able to lift 75 pounds and assist with the installation of heavy data center equipment such as UPS, battery packs, servers, switches, and other IT infrastructure.

  • Must submit to a background investigation and random drug screening.

  • Ability to communicate clearly and effectively in English and conduct solution research and written documentation. Proficiency in Spanish, Russian, Czech, or Japanese is a plus.

  • A qualified candidate will have either of the following: o Prefer 2 years of computer science (or related field) education at a regionally accredited institution or trade school or 2 years documented help-desk experience in an enterprise environment.

  • A high level of proficiency with standard Microsoft Office software required.

  • MTA or an applicable MCTS certification required within 6 months of hire. (Net+, Sec+ or MCSA in lieu of MTA/MCTS OK).

  • Ability to terminate and test a standard EIA/TIA 568-B (straight-thru) cable within 5 minutes.

  • Must be able to pass a skills test demonstrating the ability to perform the skill indicated in the key responsibilities above.

  • Must demonstrate a clear understanding of troubleshooting basic computer problems.

  • Must be willing to travel to the lower-48 and remote Alaska locations with austere living conditions as required.

 

Preferred:

  • ITIL(v)3 Foundation Preferred.
  • Microsoft Office Specialist certifications preferred.

 

Hardware Environment:

Aastra Phones, Xorcom PBX, Cisco Routers and Switches, HP Servers and SAN technology, Dell Servers, I-Phones and Windows Cell Phones, PCs and Macs, Windows thin client and thick client terminals, Hughesnet satellite package.

 

Software Environment:

Microsoft Office 365 Suite, Adobe Illustrator, Adobe Acrobat, Citrix client, Microsoft SQL Server 2008 R2, Microsoft Great Plains, Virtual Desktop Interface and Hyper-V virtualization, Empower Time, Innova, Microsoft Dynamics, Parity, Auditmatic, Logix, Spiceworks, Untangled.

 

OTHER:  

Position is primarily based in our Anchorage processing facility. May require travel to other CRS locations in Anchorage, Naknek, Kenai, Cordova, and Togiak. Position open until filled.  

CRS is an EEO.

 

 

APPLICATION:  

Please submit cover letter, resume specific to above requirements, and 3 professional references.

Email, Mail or Hand Deliver to:

 

hr@crsalaska.com

 

Copper River Seafoods

Attention: Copper River Seafoods, Human Resources

1118 E 5th Avenue

Anchorage, Alaska 99501 

 

SALARY: 

$13-18/DOE

Updated: March 9, 2017