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IT Service Desk Specialist - Seasonal

Job Description

IT Service Desk Specialist - Seasonal

Copper River Seafoods, Inc.

 

POSITION PURPOSE

The IT Service Desk Specialist is responsible for providing full-spectrum customer support and troubleshooting for a variety of IT user support requirements in an enterprise network environment.

KEY RESPONSIBILITIES

General IT Service Desk Functions:

  • Receive customer support requests via e-mail, phone, or in person and enter requirements into the service desk trouble ticket system.
  • Responds in a timely and professional manner to investigate customer support requests and to resolve customer issues and inquiries.
  • Maintain accurate records of all actions performed to resolve issues using the company service desk trouble ticket system.  Elevates tickets to a higher tier as required and ensures that Tier 2/3 support personnel are aware of issues when necessary.
  • Assist in property accountability procedures and inventories.

Computer Installation, Troubleshooting and Repair:

  • Conducts research to resolve problems.
  • Troubleshoots and corrects hardware issues.
  • Conducts backups and restorations of user accounts as required.
  • Installs operating systems, patches, updates, and software.
  • Configures basic TCP/IP settings.  Diagnoses and resolves basic connectivity issues.
  • Adds and removes computers from the corporate domain.

Printer and Copier Support:

  • Installs and maintains local and network printers.
  • Troubleshoots printer issues.
  • Troubleshoots and repairs scanner, label-makers, and scale connectivity issues.

Smart Phone Support:

  • Troubleshoots and repairs common smart phone issues.
  • Assists users with smart phone configuration and synchronization.
  • Assists users with smart phone application issues.

End User Software Support and Maintenance:

  • Assists users with inquiries concerning the use and functionality of Office software.
  • Installs and patches user software as necessary.

User Account Management:

  • Resets user passwords in an active directory domain environment.
  • Builds user accounts under the supervision of the System Administrator

Cable Support:

  • Constructs CAT-5/6 patch cables for customer support.
  • Assists with the installation and management of cable distribution systems.

*Additional general technical and administrative duties as required.

 SKILLS/ATTRIBUTES:

Required:

  • A people-oriented positive attitude is required.  Ability to work with people of all backgrounds and cultures is mandatory.  Ability to work in a dynamic team environment is required.
  • Driver’s license with a clean driving record.
  • Must submit to a background investigation and random drug screening.
  • Ability to communicate clearly and effectively in English and conduct solution research and written documentation. 
  • A qualified candidate will have either of the following:
    • o   Prefer 2 years of computer science (or related field) education at a regionally accredited institution or trade school
    • o   2 years documented help-desk experience in an enterprise environment.
  • A high level of proficiency with standard Microsoft Office software required. 
  • MTA or an applicable MCTS certification required within 6 months of hire.  (Net+, Sec+ or MCSA in lieu of MTA/MCTS  OK).
  • Ability to terminate and test a standard EIA/TIA 568-B (straight-thru) cable within 5 minutes.
  • Must be willing to travel to the lower-48 and remote Alaska locations with austere living conditions as required.

Preferred:

  • ITIL(v)3 Foundation Preferred.
  • Microsoft Office Specialist certifications preferred.

Hardware Environment:

Aastra Phones, Xorcom PBX, Cisco Routers and Switches, HP Servers and SAN technology, Dell Servers, I-Phones and Windows Cell Phones, PCs and Macs, Windows thin client and thick client terminals, Hughesnet satellite package.

Software Environment:

Microsoft Office 365 Suite, Adobe Illustrator, Adobe Acrobat, Citrix client, Microsoft SQL Server 2008 R2, 2012, 2012R2, Microsoft Great Plains, Virtual Desktop Interface and Hyper-V virtualization, Empower Time, Innova, Microsoft Dynamics, CatchManager, Auditmatic, Logix, Spiceworks, Barracuda.

OTHER:  

Position is based in Anchorage.   May require travel to CRS locations in Dutch Harbor, Kenai, Cordova, and Togiak.   Position open until filled. 

CRS is an EEO.

APPLICATION:  Please submit cover letter, resume specific to above requirements, and 3 professional references.          

            Email, Mail or Hand Deliver to: 

            (hr@crsalaska.com)

Copper River Seafoods, 1118 E 5th Ave, Anchorage, Alaska   99501

Attention: Copper River Seafoods, Human Resources

SALARY: DOE + Benefits

Updated: March 19, 2015