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FAQ's

Refund Policy

If you are not satisfied and would like to return a product, please be aware of the following guidelines:

  • Refund must be requested within 30 days of purchase date.
  • Product must have been purchased from Copper River Seafoods, Inc.
  • Shipping charges are refundable only if products were delivered late or damaged in transit.

Questions? Contact Customer Support

We are committed to your satisfaction with your order. If you’re not pleased with your purchase we will replace your product, provide credit or refund your money, whichever you prefer.

 

 Return Policy

If customers are not satisfied with the perishable products (fresh/frozen), no return is required.  Please dispose of it in a safe/responsible manner.  If a refund is requested, we request a copy of the product's bar code.   That may be mailed, scanned and emailed to CRS with your request for refund.

If customers are not satisfied with the non-perishable product offered through our on-line service, please request shipping arrangementst to return it to Copper River Seafoods with a request for refund at Customer Support.

 

Cancellation Policy

All orders may be cancelled as long as your order has not shipped.  Once orders have been shipped we are unable to cancel in transit. 

 

Shipping Policy

Domestic US:   At this time, orders processed on-line are only shipped to locations within the United States.  During checkout the shipping options are selected and charged based upon product selection, delivery time and destination.  

Hawaii:  A surcharge is applied for Hawaii destinations.

International: Due to the variety of product forms, species and destination locations, international wholesale requests are handled outside of the website processing system, at this time.   International wholesale orders for retail grocery and food service buyers are handled through our international sales office at support@crsalaska.com.  

 

How do I track my package?
Once your order has left our facility, we will email you your tracking number.


How do you ship fresh and frozen items?
We ship our seafood in styro boxes with an outer box, each packed with dry ice and frozen gel packs, UPS Next day air.


What days do you deliver?
Fresh and frozen orders are shipped Monday thru Thursdays with the following day delivery. Non-perishable items are shipped Monday thru Friday with 2nd day delivery. Keep in mind the weekends are not counted as delivery days.