Refund Policy

If you are not satisfied and would like to return a product, please be aware of the following guidelines:

• Refund must be requested within 30 days of purchase date.
• Product must have been purchased from Copper River Seafoods, Inc.
• Shipping charges are refundable only if products were delivered late or damaged in transit.

Questions? Contact Customer Support

We are committed to your satisfaction with your order. If you’re not pleased with your purchase we will replace your product, provide credit or refund your money, whichever you prefer.

 Return Policy

If customers are not satisfied with the perishable products (fresh/frozen), no return is required.  Please dispose of it in a safe/responsible manner.  If a refund is requested, we request a copy of the product's bar code.   That may be mailed, scanned and emailed to CRS with your request for refund.

If customers are not satisfied with the non-perishable product offered through our on-line service, please request shipping arrangementst to return it to Copper River Seafoods with a request for refund at Customer Support.

Cancellation Policy

Due to our custom processing, perishable products and shipping programs, we are unable to cancel orders once placed.  

Shipping Policy

Domestic US:   At this time, orders processed on-line are only shipped to locations within the United States.  During checkout the shipping options are selected and charged based upon product selection, delivery time and destination.  

Hawaii:  A surcharge is applied for Hawaii destinations.

International: Due to the variety of product forms, species and destination locations, international wholesale requests are handled outside of the website processing system, at this time.   International wholesale orders for retail grocery and food service buyers are handled through our international sales office at support@crsalaska.com.